Watch Commander - GSOC

Job Description

GardaWorld Security Services is Now Hiring a Watch Commander - GSOC!

Ready to suit up as a Watch Commander - GSOC?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Watch Commander - GSOC, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

• Site Location: Richmond, VA
• Set schedule: Full-time, Thursday - Monday 9:30 P.M. to 5:30 A.M
• Competitive hourly wage of $29.82/Hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities of Watch Commander

• Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities
• Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders
• Perform analysis, planning, and provide direction in order to ensure that the SOC is delivering maximum value to the business
• Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
• Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
• Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the SOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the SOC and its role as a central monitoring station
• Develop training and Standard Operating Procedures (SOPs) for personnel assigned to the SOC and control rooms to facilitate effective performance
• Supervise SOC personnel on multiple shifts, complete performance appraisals, handling employee complaints and disciplining 9 Other duties as assigned

Qualifications of a Watch Commander

• Minimum five (5) years experience in a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation
• Work experience must include the following:
  • Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management
  • Demonstrated analytic and critical thinking skills
  • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
  • Demonstration of strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals

• Bachelor’s Degree in Information Technology or related field • Communication Center supervisory experience •
• Documented work experience with a UL Certified Central Alarm Receiving Station
• Documented experience and competency in any of the following Security Software Systems:
  • Access Control/ID systems (ProWatch a plus)
  • Industry simulation software solution
  • Alarm Receiving Automation software (Onyx Works a plus)
  • Incident Management and computer assisted dispatch software
  • CCTV/Video Management systems (MaxProa plus)
  • Mass Notification systems (Everbridge a plus) o Business Intelligence and Travel Tracking (e.g. – iJet, NC4)

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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Qualifications

Education