Job Description

Job Title: Training Manager - Security - DCJS Certified
Location: Richmond, VA
Environment: Corporate Office
Salary: $75,000 - $80,000 / year
Schedule: Monday-Friday, 7:30 AM - 5:00 PM (Hours are subject to change)
Benefits/Perks:

• 401(k)
• Health, Vision
• Dental
• Employee Assistance Program
• Professional Development Courses

QUALIFICATIONS

• DCJS Certified
• First Aid CPR/AED Certification

Who is GardaWorld?

GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer. GardaWorld Security Services is looking for a Training Manager to support quality assurance, officer training, and investigations.

Eligibility

The Training Manager must be qualified by work experience in security, law enforcement, corrections, a Bachelor's degree or higher in security, loss prevention, criminal justice, police science, or a combination of the above-mentioned qualifications.

The Training Manager must have a good background in quality assurance, quality control, open-platform training, licensing and credentials, contract compliance, investigations, personnel management, and policies and procedures related to contract security services.

JOB DESCRIPTION / GENERAL DUTIES
The Training Manager will perform the following functions:

Principal Duties and Accountability

• Assists the Project Manager in attaining contractual and operational procedures oversight in the management of the GardaWorld Security Services contract while ensuring the high quality of security services provided
• Conduct on-site investigations for personnel-related matters
• Manage all training programs related to the maintenance of security services contract
• Liaison with key GardaWorld Regional Support staff, Security Officer's Management Branch Officials, and key personnel while conducting job duties in accordance with performance requirements.

Operational Responsibilities

• Coordinate security officer training activities for security (ad hoc, new officers, specialized, off-site, On Job Training, continuing education, and quarterly training) to include the development of proactive programs to prevent the lack of updated security training materials
• Maintain all contractual responsibilities, goals, objectives, and functions
• Manage the metrics program for key performance indicators
• Institute a comprehensive quality assurance program, including but not limited to file audits and monthly off-hours inspections
• Conduct a 6-month review of assigned operational procedures (Post Orders), suggesting improvements, and initiating implementation as authorized by GardaWorld Leadership or the client.
• Provide contract-related operational briefing to the client during weekly meetings
• Develop, manage, and report on inspection programs
• Assist with oversight of large-scale special events

Administrative Responsibilities

• Maintain sound and effective labor relations with GardaWorld Security Services employees and GardaWorld Security Services Regional Support Staff
• Develop, manage, and maintain all requirements necessary to meet local and national regulatory requirements, including but not limited to licensing and credentials
• Providing recommendations for disciplinary actions on employee violations
• Serve as a member of the employee promotions board and provide input for final recommendations as needed
• Must be able to work flexible hours outside of the normal working hours to facilitate and meet the goals/objectives of security operations and undertake other ad-hoc assignments as necessary to meet the goals of security operations including training all three (3) shifts
• All additional duties as directed by the Project Manager

General Qualifications to work as a Training/Quality Assurance/Investigation Manager at GardaWorld include:

• Background including a minimum of 5 years in a security environment with a combined concentration of quality assurance, quality control, open-platform training, licensing and credentials, and contract compliance/investigations
• Possess at least a Bachelor's degree or higher
• Intermediate knowledge of Microsoft Office Suite
• Possess superb multi-tasking ability and organizational skills
• Strong verbal and written communications skills
  

General Knowledge Requirements to be Successful:
The Training Manager must be knowledgeable in the following areas to effectively perform the minimum requirements of this position:

• General understanding of Virginia, Security Officer's Management Branch, Armed Security Officer
• Minimum licensing, training, certifications, and background check requirements for all officers assigned to the site.

Operational Norms

• The Project Manager must be properly informed of all urgent and/or emergency situations in near real-time
• The Project Manager is to receive a daily briefing of all pertinent occurrences including, but not limited to operational concerns, counseling sessions with officers and/or supervisors, information obtained through the grapevine, and items of concern requesting immediate attention - no later than close of business on the date of occurrence
• Advise of ongoing projects or communications with supervisors/officers in near real-time whether the Project Manager is off-site, during off hours, or away on official company business
• Specifically, notify the Project Manager of critical information prior to dissemination
• Monitor client-issued cell phones (incoming/missed calls) while on duty and/or while off-site
• Wear appropriate business attire while on site and while conducting official business on-site

License Number: 116404

Qualifications

Education