Account Manager - Security Operations

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Job Description

Bring Stories to Life: Lead Operations at a World-Class Entertainment Experience!

GardaWorld is proud to partner with a key client to ensure safe, seamless operations and an outstanding visitor experience. We are seeking an Account Manager – Security Operations to lead day-to-day performance at this flagship site. While prior physical security experience is not required, candidates must bring strong operations leadership skills—including staff management, client service, compliance oversight, and financial accountability.

This role is well-suited for leaders from hospitality, retail, logistics, entertainment, or event management who thrive on building teams, solving problems, and driving operational excellence in a dynamic environment.

Our client is a global leader in entertainment, with more than 300 million paid memberships across 190+ countries. Beyond streaming, they are pioneering permanent and pop-up venues where fans can step inside the stories they love—experiences like The Queen’s Ball: A Bridgerton Experience, Stranger Things: The Experience, Squid Game: The Trials, and Netflix Bites. The King of Prussia site brings these stories to life in a highly interactive, elevated hospitality environment—welcoming thousands of guests while delivering best-in-class fan experiences.

What’s in it for You as an Account Manager - Security Operations
  • Competitive Salary: $77,500.00 / year
  • Work Site Location: King of Prussia, PA
  • Work Schedule: This is a salaried leadership role with a set 2nd shift schedule, primarily afternoons, evenings, and weekends. Flexibility is essential to support client needs, giving you the opportunity to lead operations during peak activity times.
  • Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
  • Career Growth: Opportunities to advance within GardaWorld’s global network of security and operations leaders.
  • Great Place to Work® Certified: 26% of our corporate employees started as frontline workers. We value career growth and internal mobility.
  • Make an Impact: Be part of a high-profile partnership bringing world-class entertainment experiences to life while ensuring safety and service excellence.
Your Responsibilities
  • Serve as the primary point of contact for client leadership and onsite stakeholders.
  • Build and maintain strong relationships that reinforce trust and long-term success.
  • Address and resolve client or team issues quickly and effectively.
  • Represent GardaWorld in all client interactions with professionalism and integrity.
  • Lead day-to-day operations for the site, ensuring contracted KPIs are consistently met.
  • Update business databases (CRM, ERP).
  • Review MSA compliance at branch and site levels.
  • Develop and evaluate security and crisis management plans.
  • Manage client billing, including DSO assessments and overdue payment follow-ups.
  • Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
  • Oversee staffing, scheduling, and performance management of frontline teams.
  • Collaborate with local branch leadership, K-9 teams, and law enforcement partners.
  • Ensure compliance with contracts, policies, and safety requirements.
  • Continuously evaluate and improve site security and crisis management plans.
  • Monitor budgets, billing, and financial performance—including forecasting and margin analysis.
  • Maintain accurate account records, summaries, and compliance documentation.
  • Provide timely data analysis, operational reporting, and presentations to both client and internal leadership.
  • Partner with local branch teams to ensure accurate pricing estimates and contract execution.
  • Perform other duties as assigned.
Your Qualifications:
  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • 3+ years of progressive operations leadership experience (hospitality, retail, events, logistics, or similar industries).
Your Skills and Competencies:
  • Proven ability to motivate, coach, and hold teams accountable for performance.
  • Strong client service orientation with excellent relationship-building and problem-solving skills.
  • Experience with budgeting, forecasting, and margin analysis to ensure operational and financial success.
  • Skilled in presentations, reporting, and professional correspondence; able to influence and collaborate effectively.
  • Comfortable using Microsoft Office Suite, CRM/ERP systems, and data analysis tools.
  • Capable of managing competing priorities, solving problems under pressure, and driving operational excellence.
  • High ethical standards and alignment with GardaWorld’s core values.
GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.


License: # CP-51-MD-0000581-2018

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