Job Description

• Ensure all day-to-day operations operate within the company's procedures. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
• Under the direction of the Area Manager / Regional Director, the Stadium Account Manager is responsible for the creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices, and timely collections
• Suggest operation strategies to the Area Manager / Regional Director that improve execution and cost-effectively provide additional value; seek to continuously improve the state of account(s) while safeguarding the company
• Effectively communicate goals to the game-day operations team and communicate with the broader organization, where applicable, and maintain accurate and up-to-date records necessary for processing internal and external reports
• Proactively communicate with and seek feedback from all customers. Seek to improve customer satisfaction continuously; meet with customers regularly to ensure we are meeting their needs; share updates with leadership
• Supervise and coach subordinates in a manner that maintains morale, skills proficiency, and productivity. Managerial responsibilities include but are not limited to mentoring, coaching, and developing subordinates; planning, assigning, and directing work. Recruit and train team members as required by business needs
• Responsible for the accurate (within 98%) and timely completion of all payroll records at the designated account(s)
• Responsible for accurate and timely scheduling of staff, ensuring all open position(s) are filled within 96 hours of shift start time at the designated account(s)
• Adhere to budget(s) set forth, including, but not limited to, overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s)
• On-call weekends/evenings, outside of core business hours, as needed
• Up to 25% travel may be required
• Perform other duties and responsibilities as requested or required

• Valid Driver’s License
• Excellent management skills
• Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
• Excellent communication skills, both oral and written
• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop, and mentor others within the Operations Department; Strong team leadership, team building, and facilitation skills
• Initiative – Engages in proactive behavior and looks for new project opportunities
• Adaptability – Responds effectively to changes in situation or information
• Bachelor’s degree in a related field or equivalent experience
• Minimum of three years of previous operations, service field, or project management experience
• Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
• Ability to pass a background check

• While performing the duties of this job, one is required to sit, stand, walk, talk, or hear.
• On occasion, it may be required to climb and work in high places, stoop, bend, or reach above the shoulders.
• The position may also require work in confined spaces and exposure to different outdoor weather conditions.
• Must occasionally lift, push, or pull up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The position is office-based, but it frequently requires working at or attending scheduled events in an outdoor environment.
• The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Qualifications

Education