Job Description

Join Our Growing Team as an IT Support Analyst!

The IT Support Analyst is responsible for providing 1st level support and resolving IT problems that are relatively simple in nature. This includes internal assistance at headquarters, overhead staff that is working remotely or overhead staff that is working out of one of GardaWorld’s branches.

• Competitive Salary: $25.00 - $29.00 / hour
• Work Site Location: Addison, TX
• Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

• Respond to user inquiries via phone, email, or in-person and provide timely technical support.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain software applications, operating systems, and network components.
• Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
• Document support requests, solutions, and troubleshooting steps in a knowledge base.
• Assist with user account management, password resets, and access permissions.
• Provide training to end-users on IT tools and best practices.
• Monitor and maintain IT inventory, including hardware and software licenses.
• Assist users with mobile device setup, configuration, and troubleshooting (e.g., smartphones, tablets).
• Participate in cross-functional projects and initiatives.
• Participate in on-call rotations for after-hours support.
• Performs other duties as assigned.

• Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in IT support, help desk, or technical troubleshooting.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Active Directory, Microsoft Office 365, and basic networking concepts.
• Excellent problem-solving skills and ability to work independently.
• Customer-oriented approach with effective communication and interpersonal skills.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are a plus.
• Minimum of 3 years of experience in IT support
• Authorized to work in the United States
• Able to pass an extensive screening process, including a background check and drug screen.

• Hands-on Approach
• Business Acumen
• Problem Solving
• Communication
• Consultation
• Cultural Awareness
• Relationship Management
• Ethical Practice
• Resilience

• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Competitive spirit
• Ability to develop relationships at all levels

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education