Crew Supervisor - Owners Club (Part-Time)
- Location: Arlington, TX
- Phone Number: 720-828-6216
- Job #: 128405BR
Job Description
Job Title: Owners Club Team Crew Supervisor (Part-Time)Location: AT&T Stadium, Arlington, TX
Salary: $27.00 / per hour
Experience in VIP hospitality or Event Management required!
Position Summary:
The Guest Services Event Day Team Crew Member for the Owners Club at AT&T Stadium with BEST Crowd Management is critical in delivering our VIP guests an unparalleled premium hospitality experience. This position requires a high level of professionalism, customer service skills, and the ability to anticipate and exceed the needs of high-profile clients. Team members will ensure that every guest enjoys a seamless and memorable experience from arrival until leaving the stadium.
Team Supervisor Responsibilities:
- Greet and welcome all Owners Club guests with a warm and professional demeanor.
- Provide personalized assistance to VIP guests, ensuring their needs are met promptly and efficiently.
- Maintain a strong knowledge of all stadium amenities, services, and event details to assist guests effectively.
- Disciplined manage guest inquiries, concerns, and feedback, ensuring all interactions reflect the highest service standards.
- Monitor the environment of the Owners Club, ensuring it remains clean, comfortable, and aligned with the luxury standards expected by our VIP guests.
- Must have prior experience with Owner Club / VIP Hospitality clientele.
- Previous Supervisor experience as Owner of Club/ VIP hospitality or Event Management.
- Use technology, such as iPads and Radios, to facilitate guest access to premium areas and ensure all protocols and procedures are followed.
- Use a ticket scanning device to scan event tickets, ensuring that the proper ticket is being used to gain entry
- Distribute appropriate RFID wristbands to the guest by their ticket and access level
- Work closely with security, housekeeping, and other stadium departments to ensure a smooth operation during events.
- Communicate effectively with other team members and supervisors to ensure a consistent guest experience across all areas of the Owners Club.
- Participate in pre-event briefings to stay informed about event-specific details and special daily requirements.
- Provide support to other guest services team members as needed, ensuring the overall success of the event.
- Complete all required paperwork with accuracy and promptly, ensuring all event records and guest interactions are appropriately documented
Qualifications:
- Previous experience in a premium hospitality, luxury hotel, or high-end customer service environment.
- Must have 1 to 3 years of professional-level experience. If you've worked in event staffing and hospitality industry.
- At least one year of previous experience in customer service or hospitality is essential.
- Experience working in a fast-paced event or stadium setting is a plus.
- Articulate decision-making, use good judgment and discretion and know when to notify superiors and colleagues.
- Exceptional interpersonal and communication skills with a strong customer service orientation.
- Ability to remain calm and composed under pressure, handling difficult situations gracefully.
- Attention to detail and a commitment to delivering the highest quality of service.
- Ability to work collaboratively as part of a team and take initiative when needed.
- Must be available to work flexible hours, including evenings, weekends, and holidays, depending on the event schedule.
- Ability to stand for extended periods and navigate through large crowds.
- Must be able to work 90% of significant events held at AT&T Stadium.
- Ability to lift and carry up to 25 pounds occasionally.
- Ability to stand and walk for prolonged periods during events.
Qualifications
Education