Alarm Monitor Operator
- Location: Long Beach, CA
- Phone Number: 562-317-6510
- Job #: 127681BR
Job Description
ECAM SECURE (a GardaWorld Company) is the pioneer and industry leader in the manufacture of outdoor video surveillance equipment and video monitoring for over 30 years. Video monitoring is one of the most important investments a company can make to protect assets, employees, and customers. Located in sunny Long Beach, CA we are an established, stable, and busy company poised for rapid growth.
The Role: Alarm Monitor Operator
As an ECAMSECURE Operator you will be our best in-house monitor detective. Serving as the first point of contact for all incoming field and customer calls, our operators monitor our equipment Nationwide to make sure it deters, detects, analyzes, and responds successfully.
Location: Long Beach, CA (in office)
Pay Rate: $20/ hour ( must be available weekends)
Shift: 6pm - 2:30am GRAVE
What We’re Looking For:
An expert at processing high call volumes
Monitor alarm signals and respond on the spot
A quick Trouble shooter and Problem-solver
Work Independently and have dependable work ethic
Have the ability to see things other people miss
Sit for long periods in front of the computer—and it doesn’t bother you
Think quick on your feet while calling clients, law enforcement and other rapid response entities.
Observe and report what just occurred in a timely manner
Handle Incoming and outgoing phone calls from clients, employees, and vendors
Able to Input data into our systems for documentation and follow-up, if necessary
Monitor and update systems with employee and client information
What You’ll Need to Bring to the Table:
1-year customer service or call center experience required
High School diploma, GED or higher education
Be well organized with a strong attention to detail
Above average computer talents and strong typing skills
Excellent phone communication
Security Experience like CCTV monitoring is helpful, but not required
Gaming Experience could be a good asset
Ability to manage long periods in front of the computer-very important
Pass all hiring requirements, including background, drug test
What Makes Us Smile at ECAM:
Great medical, dental, vision insurance
Flex Spending Accounts
401K match!
Generous PTO
Really nice state-of-the-art Command Center
Fabulous industrial style headquarters
Stress reliever pool table
Perks at Work and other Company Discounts
We enjoy promoting from within the ranks!
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
Qualifications
Education