Job Description

ECAM SECURE (a GardaWorld Company) is the pioneer and industry leader in the manufacture of outdoor video surveillance equipment and video monitoring for over 30 years. Video monitoring is one of the most important investments a company can make to protect assets, employees, and customers. Located in sunny Long Beach, CA we are an established, stable, and busy company poised for rapid growth.

The Role: Alarm Monitor Operator

As an ECAMSECURE Operator you will be our best in-house monitor detective. Serving as the first point of contact for all incoming field and customer calls, our operators monitor our equipment Nationwide to make sure it deters, detects, analyzes, and responds successfully.

Location: Long Beach, CA (in office)
Pay Rate: $20/ hour ( must be available weekends)
Shift: 6pm - 2:30am GRAVE

What We’re Looking For:

• An expert at processing high call volumes

• Monitor alarm signals and respond on the spot

• A quick Trouble shooter and Problem-solver

• Work Independently and have dependable work ethic

• Have the ability to see things other people miss

• Sit for long periods in front of the computer—and it doesn’t bother you

• Think quick on your feet while calling clients, law enforcement and other rapid response entities.

• Observe and report what just occurred in a timely manner

• Handle Incoming and outgoing phone calls from clients, employees, and vendors

• Able to Input data into our systems for documentation and follow-up, if necessary

• Monitor and update systems with employee and client information

What You’ll Need to Bring to the Table:

• 1-year customer service or call center experience required

• High School diploma, GED or higher education

• Be well organized with a strong attention to detail

• Above average computer talents and strong typing skills

• Excellent phone communication

• Security Experience like CCTV monitoring is helpful, but not required

• Gaming Experience could be a good asset

• Ability to manage long periods in front of the computer-very important

• Pass all hiring requirements, including background, drug test

What Makes Us Smile at ECAM:

• Great medical, dental, vision insurance

• Flex Spending Accounts

• 401K match!

• Generous PTO

• Really nice state-of-the-art Command Center

• Fabulous industrial style headquarters

• Stress reliever pool table

• Perks at Work and other Company Discounts

• We enjoy promoting from within the ranks!

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education