Alarm Monitor Operator

Job Description

COMMAND CENTER OPERATOR - Alarm Monitoring
ECAM SECURE (a GardaWorld Company) is the pioneer and industry leader in the manufacture of outdoor video surveillance equipment and video monitoring for over 20 years. Video monitoring is one of the most important investments a company can make to protect assets, employees, and customers. We are an established, stable and busy company poised for rapid growth.

Job Title: CCTV Operator
Location: Long Beach, CA
Environment: Office - NOT A SECURITY JOB
Pay Rate: $20 / hour (Grave/Swing shifts only, must be available weekends)

The Role:
As an ECAMSECURE Command Center Operator, you will be our best in-house monitor detective. Serving as the first point of contact for all incoming field and customer calls, our operators monitor our equipment Nationwide to make sure it deters, detects, analyzes, and responds successfully.

What We’re Looking For:
  • An expert at processing high call volumes
  • Monitor alarm signals and respond on the spot
  • A quick Trouble shooter and Problem-solver
  • Work Independently and have dependable work ethic
  • Have the ability to see things other people miss
  • Sit for long periods in front of the computer—and it doesn’t bother you
  • Think quick on your feet while calling clients, law enforcement and other rapid response entities.
  • Observe and report what just occurred in a timely manner
  • Handle Incoming and outgoing phone calls from clients, employees and vendors
  • Able to Input data into our systems for documentation and follow-up, if necessary
  • Monitor and update systems with employee and client information
  • Have the ability to self-manage


What You’ll Need to Bring to the Table:
  • 1-year customer service or call center experience required
  • A GED or High School or higher
  • Be well organized with a strong attention to detail
  • Above average computer talents and strong typing skills
  • Excellent phone communication
  • Call Center Experience like CCTV monitoring is helpful, but not required
  • Gaming Experience could be a good asset
  • Ability to manage long periods in front of the computer-very important
  • Pass all hiring requirements, including background, drug test
  • A big smile and a sense of humor
  • ACE license is great--but we will work to supply


What Makes Us Smile at ECAM:
  • Great medical, dental, vision insurance
  • Flex Spending Accounts
  • 401K match!
  • Generous PTO
  • Really nice state-of-the-art Command Center
  • Fabulous industrial style headquarters
  • Stress reliever pool table
  • Perks at Work and other Company Discounts
  • We enjoy promoting from within the ranks!

ECAMSECURE, a GardaWorld Company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

Education